FAQs
Account
Click on ‘Login‘ and select ‘Forgot Password?’ Follow the instructions to reset your password via email.
Log into your account https://brainiqhealth.com/my-account and go to ‘My Orders’ to view your order history and status.
Once your order ships, you’ll receive a confirmation email with a tracking link.
Log into your account https://brainiqhealth.com/my-account, go to ‘Addresses’, and update your shipping address before placing your next order.
– If you’re a new user, you can subscribe to our newsletter to receive a welcome discount code via email.
– If you were referred by an affiliate, we recommend reaching out to them directly for their personal discount code.
We process orders quickly, but if your order hasn’t shipped yet, please reach out to support immediately to request changes.
Log into your account, go to ‘Subscriptions’, and you’ll find options to update your billing info or manage your plan.
Orders placed before 2 PM MST Monday–Friday are shipped the same day. Delivery times vary by location, but most arrive within 2–5 business days.
Yes, we ship to the United States, U.S. Territories and Canada.
Shipping costs $7.75 for orders under $100. Enjoy free shipping on all orders over $100.
Contact our support team with your order number and photos if applicable — we’ll make it right.
We offer a 30-day satisfaction guarantee. If you’re not happy, contact us within 30 days of receiving your order for a full refund.
You’ll be charged automatically each month based on the date you placed your first order. That date becomes your recurring billing cycle.
Yes, log into your account, go to ‘Subscriptions’, and choose to skip a shipment or pause your plan.
Log into your account, select ‘Subscriptions’, and click ‘Cancel’. You can also reach out to support if you need help.
If you see a duplicate charge, contact our support team with your order number. We’ll investigate and resolve it quickly.
Yes, we accept most major international cards. If you’re experiencing trouble with a payment method, please contact support.
Return Policy
At BrainIQ Health, we stand 100% behind the benefits of our products. However, if you are not fully satisfied for any reason, we offer a no-questions-asked 30-day money-back guarantee — whether the product is opened or unopened.
To request a refund:
Repackage the product (opened or unopened).
Send it via USPS to the following address:
BrainIQ Health Product Returns
Carter Distribution
1471 S Industrial Rd
Salt Lake City, UT 84104
📞 (801) 416-3599
Once we receive your return, we’ll process your refund promptly. No forms, no hassle — just our commitment to your satisfaction.
Evidence-Based Protocol Programs
Yes, please check this page https://brainiqhealth.com/evidence-based-protocol-programs/
Products
Yes! The flavor is natural watermelon
Affiliates
The BrainIQ Affiliate Program is a free and simple way to earn commissions by sharing products you believe in. Whether your brand new to affiliate marketing or have experience, you’ll get the tools, training, and support to grow your income—on your terms.
Yes! With our Lifetime Commissions feature, once you refer a customer to BrainIQ, you’ll continue to earn commissions on all their future purchases—forever. Even if they return months later, you still get credit. It’s our way of rewarding your long-term impact.
Just sign up through our affiliate portal https://brainiqhealth.com/affiliate-program/. Once you’re approved, you’ll receive your own custom referral link and access to the affiliate dashboard.
Absolutely nothing! It’s 100% free to join. No subscriptions, no purchases, no strings attached.
You’ll earn 30% first tier, 10% second tier, per sale through your link.
Affiliate commissions are paid out monthly via PayPal. Minimum payout threshold: $100
Once you’re logged into the affiliate dashboard, you’ll see your referral link, real-time tracking, marketing tools, and more—all in one place.
Sorry, no. Affiliates cannot use their own link to shop. But your friends, family, and community can—and you earn every time they do.
Yes, you do! We provide banners, swipe copy, product images, email templates, and ongoing training to help you promote confidently and effectively.
Yes! You can find a full library of marketing assets, images, videos, and product information here: https://bit.ly/BrainIQSalesAssets
Our National Partnership Director Rebecca White is here to help! Reach out via contact@brainiqhealth.com and she will respond within 24 hours Monday through Friday, and 48 hours weekends, and holidays.
Absolutely. This is not MLM. You don’t need to recruit anyone. You earn from sharing the link—simple as that.
No problem at all. Many of our most successful affiliates started with zero experience. We’ll guide you through the process step-by-step. You’ve got this!
Usernames cannot be changed once created, so please be sure to select the username you want—whether it’s your personal name or your business name. If a change is needed in the future, a new affiliate account will need to be created.
Wholesale
Doctors, clinics, wellness centers, and licensed healthcare professionals are welcome to join our wholesale program.
We offer tiered wholesale discounts:
– 25% off for orders over $1,000
– 50% off for orders over $1,500
Yes, a minimum order of $1,000 is required to access wholesale pricing.
Absolutely — all wholesale orders include free shipping.
There’s no formal application — simply add $1,000 or more worth of products to your cart, and wholesale pricing will be applied at checkout.
All BrainIQ Health products are available for wholesale purchase.
Yes, we maintain healthy inventory levels to ensure consistent availability for wholesale partners.
Yes! You can find a full library of marketing assets, images, videos, and product information here: https://bit.ly/BrainIQSalesAssets
You can reach us at contact@brainiqhealth.com or scheduling a call https://calendly.com/contact-brainiqhealth/15min . We’re here to help!
Weight Loss/Fat Burning Fast Melts
Great question — here’s what makes our GLP-1 Caramels different:
👉 Ozempic is a pharmaceutical drug that mimics the GLP-1 hormone to suppress appetite, but it often comes with side effects like nausea, fatigue, and even muscle loss. It also tends to require long-term use and comes at a high cost — often over $1,300 per month.
🍫 BrainIQ GLP-1 Caramels are a natural, drug-free solution designed to activate your body’s own GLP-1 pathway using clinically studied ingredients like African Mango, Cissus, L-Carnitine, GBB, fiber, protein, and essential vitamins. They’re designed to reduce hunger, support fat metabolism, and protect lean muscle mass — without negative side effects.
Here’s what sets our caramels apart:
✔️ No needles or prescriptions
✔️ No nausea or digestive discomfort
✔️ Includes protein and key nutrients to preserve lean muscle
✔️ Supports heart health and metabolism
✔️ Safe for long-term, sustainable use
✔️ ~90% more affordable than pharmaceutical alternatives
So, are they better? That depends on your goals. If you’re looking for a natural, sustainable, and side-effect-free way to support weight loss — our caramels are the better fit.
BrainIQ weight loss fast melts promote multiple weight loss plus CV heart health and long-term weight management.
How? They work like a natural hormone your body uses to regulate blood sugar and appetite—key steps in resetting your biological set point to help you maintain a new, lower weight.
In fact, in the pivotal clinical trial people who combined the active ingredients in BrainIQ fast chews with an active lifestyle lost an average of 26 lbs and lowered their LDL cholesterol and metabolic syndrome by up to 27% and 50% respectively. Learn more about the ingredient study
They work by mimicking natural hormones in your body like Leptin and others which slows digestion and help your brain regulate appetite by reducing hunger sensations. As your digestion slows, you may feel full longer and therefore eat less, which can lead to weight loss and long-term weight management. In addition, BrainIQ Fat Burning fast melts have CV heart health ingredients that help lower LDL cholesterol and the risk of metabolic syndrome as well as vitamins, nutrients, minerals and NAD for beauty health
Fast Melt daily dosage is between 1-3 fast melts a day.
– Chew 1st fast melt 30 minutes before 1st meal with a glass of water
– Chew 2nd fast melt 30 minutes before 1st meal with a glass of water
– Chew 3rd fast melt 30 minutes before 1st meal with a glass of water
Once you reach your desired weight loss you cut the fast melt chews down to 2 a day for 30 days, then 1 a day for 30 days.
In clinical trials, patients who were using the ingredients that are in the BrainIQ fat burning caramels lost up to 26 lbs.
Apprx. 15-20% of their body weight in 10 weeks, on average. Along with a reduced-calorie diet and increased physical activity.
It is different for all people but here current results:
– 5 pounds in 7 days
– 10 pounds in 4 weeks
– 26 pounds in 10 weeks
